Free shipping on all orders over $50 in the contiguous United States.
Free shipping on all orders over $50 in the contiguous United States.

FAQ

Sticker Requests

Q: How do I get a free Bern sticker for my van?

A: Please send a self-addressed envelope with STAMP to:

Bern Unlimited
Attn: Sticker Request
P.O. Box 1284 Duxbury, MA 02331

 

Q: What about for my other van?

A: Please send a self-addressed envelope with STAMP to:

Bern Unlimited
Attn: Sticker Request
P.O. Box 1284 Duxbury, MA 02331

 

Returns & Exchanges

Q: I need to make a return or an exchange. How do I do that?

A: No problem! If you need to return or exchange a purchase that you made direct through our webstore, and it’s within 30 days, email to connect@bernunlimited.com with your order number and brief description of what you need - we’ll help you out!

 

Warranty

Bern's warranty program covers all of our products from 1 year of purchase. Email with a brief description of the problem to connect@bernunlimited.com. Please include proof of purchase.

 

Crash Replacement Program

Q: What is your crash replacement program?

A: If you fall and damage your helmet in any way:

  1. How many fingers am I holding up? Three. That’s correct. We’re glad you’re ok!!!
  2. Email a description of the incident and pictures of the helmet to connect@bernunlimited.com with the subject "Damage Replacement".

 

Measuring your head for a more accurate fit

Q: How do I measure the size of my head to find a helmet that fits?

A: Measure all the way around your head just above your eyebrows in centimeters.

Use this number. That’s the circumference of your head.

 

Q: How does the circumference of my head compare to different sports balls?

A:
  • Team Handball 18.5 to 19.1 cm
  • Volleyball 20.7 to 21.3 cm
  • Bowling 21.59 to 21.83 cm
  • Water polo 21.65 to 22.6 cm
  • Basketball 23.88 cm

 

Removing Snap-In Liners

Q: How do I remove the snap-in liner?

A: When removing your snap-in liner, please be sure to secure your grip near the snaps and pull from the inside out.

Q: Why did I just remove the snap-in liner?

A: To clean it or replace it.

 

Pro Deal Partnerships

Q: Who do I talk to about getting a mutual pro deal?

A: If you’re in the recreation business: We’d love to hook you up with a mutual pro deal email connect@bernulimited.com

If you’re not in the recreation business:

  1. Get into the recreation business
  2. Succeed wildly in the recreation business
  3. Email connect@bernulimited.com. We’d love to hook you up with a mutual pro deal!

 

 

Sponsorship queries

Q: Will you support my worthy charity or event?

A: We love to support worthy charities and events! Please send a description of your worthy charity/worthy event, when, where, etc. to connect@bernunlimited.com

 

 

Other Q’s

Q: What if I drop my helmet, my dog eats my straps, I lose a part, I have a cool story, or I just have a fun video or picture to share?

A: For these and any other questions that might not exactly fall under the header of “Frequently Asked” Questions but are still legitimate questions that deserve answers, send your info and details to connect@bernunlimited.com

 

Q: Who wrote this amazing FAQ section?

A: Some random guy who had his own FAQ and happened to be an amazing writer. Thanks Ian Reichenthal.