FAQ
- General Questions
- Shipping
- Product Information
- Safety
Order Cancellation
Q: I need to cancel the order I placed on bernhelmets.com. How do I do that?
A: The quickest way to cancel your order is to submit a cancellation request through our support portal. Please follow the link and select the "Order Cancellation" option from the Request Type dropdown. Include your order number with the request. If you are submitting your cancellation request more than 24 hours after placing your order, there is a chance your request will be denied.
Returns & Exchanges
Q: I need to make a return. How do I do that?
A: No problem! If you need to return a purchase that you made direct through our webstore, and it’s within 30 days, enter your return request through our Returns Center - we’ll help you out! All you need to cover is shipping.
View our Full Refund Policy
Sticker Requests
Q: How do I get free Bern stickers?
A: Please send a self-addressed envelope with STAMP to:
Pro Deal Partnerships
Q: Who do I talk to about getting a mutual pro deal?
A: If you’re in the recreation business: We’d love to hook you up with a mutual pro deal! Send us your pro-deal request through our support portal.
Sponsorship queries
Q: Will you support my worthy charity or event?
A: We love to support worthy charities and events! Please send a description of your worthy charity/worthy event, when, where, etc. through our support portal
Other Q’s
Q: What if I drop my helmet, my dog eats my straps, I lose a part, I have a cool story, or I just have a fun video or picture to share?
A: For these and any other questions that might not exactly fall under the header of “Frequently Asked” Questions but are still legitimate questions that deserve answers, send your info and details through our support portal.
Shipping Timelines
Q: How long will it take me to get my order?
A: We typically ship our orders out within 3-5 business days out of our Andover, MA location. Here’s a general guide to when you can receive your order:
| East Coast | 2-3 Business Days |
| Mid-West | 4-5 Business Days |
| West | 6-7 Business Days |
Shipping Locations
Q: Where do you ship to?
A: Currently, we only ship to the United States.
Fit
Q: How do I find the right helmet size?
A: Follow these steps to find the perfect fit:
You'll need a measuring tape and your head.
Measure around your head (in centimeters) taking the measuring tape just above the ears and about an inch above the brow line.
On any of our helmets online, you can hit the "size chart" button and figure out which helmet size is best for you!
Warranty
Bern's warranty program covers all products purchased through our website from 1 year of purchase for manufacturer defects. Submit a request through our support portal. Please include proof of purchase.
Sizing
Q: I have an older Bern helmet and am looking to get a new one, but your sizing changed. How do I find my old helmet size?
A: You’re right, our sizes have changed, but only to make it easier for you! We’ve simplified our sizes from S/M, L/XL, and XXL/XXXL to a standard Small, Medium, and Large. Referencing an older helmet? Follow this simple chart below to see what size is best for you!
Removing Snap-In Liners
Q: How do I remove the snap-in liner?
A: When removing your snap-in liner, please be sure to secure your grip near the snaps and pull from the inside out.
Q: Why did I just remove the snap-in liner?
A: To clean it or replace it.
Goggle Clip
Q: How do I install my goggle clip?
A: Follow these steps to install your goggle clip:
1. Find Attachment Point
Goggle clip attachment can be found at the back of the helmet. The larger hole is for the included screw while the smaller hole is for the peg on the back of the goggle clip. This peg on the back of the goggle clip from twisting while the screw keeps it in place.
2. Attach
Place the goggle clip peg in to the smaller hole and line up the screw with the larger hole. Use a Phillips-head screwdriver to secure in place.
3. Enjoy!
Slide the band from your goggles underneath the clip and you're ready to ride!
CPSC
The United States safety standard for adult and kid helmets. This makes sure the helmet is stable, strong, reduces impact force, and doesn’t obstruct vision.
EN 1078
This is a European safety standard for adult and kid cycling, skateboarding, and roller skating. These tests simulate all types of weather to make sure helmets reduce impact force, are comfortable, and won’t impair hearing or vision.
EN 1077B
This is a European safety standard for adult and kid helmets made for skiing and snowboarding. This is similar to 1078 but differs from in how its tested to ensure you’re still safe even if you do a little accidental back country route...
EN 1385
This is a European safety standard for adult and kid helmets made for canoeing and white water sports. This makes sure the helmet reduces impact force, won’t interfere with vision, floats after being submerged, and fits properly.
MIPS
Rotational motion (like how you fall) can cause brain injuries. The yellow low friction layer allows the helmet to slide 10-15 mm in all directions, reducing rotational motion to the brain during impact.
NTA 8776
Evolved from the 1078 standard to certify helmet safety for higher impact speeds and increased head coverage specifically for 2 wheel vehicles with auxiliary pedal assist. Rated up to 45 km/h.
