FAQ
- General Questions
- Shipping
- Product Information
- Safety
Returns & Exchanges
Q: I need to make a return or an exchange. How do I do that?
A: No problem! If you need to return or exchange a purchase that you made direct through our webstore, and it’s within 30 days, email to connect@bernhelmets.com with your order number and brief description of what you need - we’ll help you out! All you need to cover is shipping.
Sticker Requests
Q: How do I get free Bern stickers?
A: Please send a self-addressed envelope with STAMP to:
Pro Deal Partnerships
Q: Who do I talk to about getting a mutual pro deal?
A: If you’re in the recreation business: We’d love to hook you up with a mutual pro deal email connect@bernhelmets.com
Sponsorship queries
Q: Will you support my worthy charity or event?
A: We love to support worthy charities and events! Please send a description of your worthy charity/worthy event, when, where, etc. to connect@bernhelmets.com
Other Q’s
Q: What if I drop my helmet, my dog eats my straps, I lose a part, I have a cool story, or I just have a fun video or picture to share?
A: For these and any other questions that might not exactly fall under the header of “Frequently Asked” Questions but are still legitimate questions that deserve answers, send your info and details to connect@bernhelmets.com
Shipping Timelines
Q: How long will it take me to get my order?
A: We typically ship our orders out within 3-5 business days out of our Andover, MA location. Here’s a general guide to when you can receive your order:
| East Coast | 2-3 Business Days |
| Mid-West | 4-5 Business Days |
| West | 6-7 Business Days |
Shipping Locations
Q: Where do you ship to?
A: Currently, we only ship to the United States.
Fit
Q: How do I find the right helmet size?
A: Measure all the way around your head just above your eyebrows in centimeters. Use this number and compare this to the size chart on each our helmet's product pages.
Warranty
Bern's warranty program covers all products purchased through our website from 1 year of purchase for manufacturer defects. Email with a brief description of the problem to connect@bernhelmets.com. Please include proof of purchase.
Removing Snap-In Liners
Q: How do I remove the snap-in liner?
A: When removing your snap-in liner, please be sure to secure your grip near the snaps and pull from the inside out.
Q: Why did I just remove the snap-in liner?
A: To clean it or replace it.
Goggle Clip
Q: How do I install my goggle clip?
CPSC
The United States safety standard for adult and kid helmets. This makes sure the helmet is stable, strong, reduces impact force, and doesn’t obstruct vision.
EN 1078
This is a European safety standard for adult and kid cycling, skateboarding, and roller skating. These tests simulate all types of weather to make sure helmets reduce impact force, are comfortable, and won’t impair hearing or vision.
EN 1077B
This is a European safety standard for adult and kid helmets made for skiing and snowboarding. This is similar to 1078 but differs from in how its tested to ensure you’re still safe even if you do a little accidental back country route...
EN 1385
This is a European safety standard for adult and kid helmets made for canoeing and white water sports. This makes sure the helmet reduces impact force, won’t interfere with vision, floats after being submerged, and fits properly.
MIPS
Rotational motion (like how you fall) can cause brain injuries. The yellow low friction layer allows the helmet to slide 10-15 mm in all directions, reducing rotational motion to the brain during impact.
NTA 8776
Evolved from the 1078 standard to certify helmet safety for higher impact speeds and increased head coverage specifically for 2 wheel vehicles with auxiliary pedal assist. Safe up to 45 km/h.